To be eligible for a return or considered for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns on products that are intimate (T-Shirts, Hoodies, Windbreakers, Jerseys, Joggers, Leggings or any other wearable items) or sanitary goods. A sizing chart for all wearable items is prominently displayed on our website and on your school’s Graduation Information flyer. Swap-outs and trades for incorrectly ordered sizes will not be accepted.
Additional non-returnable items:
- Any personalized items (items with your photograph, name or address printed on them)
- Any items ordered after December 1st
If you contact our office within 3 business days of your purchase, we will gladly update Cap & Gown sizes and the spelling of names on personalized items. After the 3 day grace period has passed, we are unable to make additional changes or omit items from your order.
To complete any return, we require a receipt or proof of purchase.
There are certain situations where partial refunds are granted:
- Cap & Gown Unit may be refunded if all unsettled balances and debts associated with your account are paid in their entirety and the student does not meet the school requirements to participate in the Graduation Ceremony. Students that meet the school requirements for Graduation, but elect not to participate in the Graduation Ceremony are not eligible for a refund on the Cap & Gown Unit. Additionally, the Cap & Gown Unit must be unused and in the original packaging and returned to our office prior to the Graduation Ceremony date to be considered for a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received your refund, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our office.
To return your product, you should mail your product to our office address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and original Sales Tax collected are non-refundable. Additionally, if you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at our customer service email or phone number for questions related to refunds and returns.