Cap and Gown
How do you size me for my cap and gown?
We need your height and weight to determine your gown size. This information is kept
confidential and ensures a proper fit. For individuals who plan on wearing heels, you
should add 2 inches to your height. Cap sizes are one size fits all with an elastic band.
What length should my gown be?
Graduation gowns should hit about mid-shin. Sleeves should hit at the wrist.
What should I wear with my cap and gown?
If your school doesn't already have a dress code for graduation, the proper and
traditional attire is a dress or a shirt, tie, and slacks.
I didn't order my gown on time!!! Is it too late to order?
We always order more gowns than there are students graduating for each school. We
cannot guarantee size, which is why we strongly encourage ordering early to
avoid this problem!
Can I wash or iron my graduation cap and gown?
NO!!!!! If you iron your gown, you risk burning it. Instead, just hang it on a hanger
for a few days, and if there are still any wrinkles, steam should take care of it.
What if I don't pick up my cap and gown on delivery day?
All products will be held until graduation day. After that time, we will send them back to
our factories and NO refunds will be given. Moon Grad Services will not be responsible
for products that were not picked up at the school.
What if I will be graduating in the summer and already ordered my cap and gown?
Each school's summer school graduation program is unique. It is best to speak with the
summer school coordinator about this. If you do need a cap & gown, you should pick
your pre-ordered gown up at regular distribution, as we will not hold gowns over the
summer.
What color will my cap and gown be?
Your school has chosen the color(s) for the cap & gowns, and any orders placed for that
school will come in the colors designated by the school. If you have special colors for
Honors Grads at your school, they will tell us who should get what color.
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Graduate Supplies
What are Custom Graduation Announcements?
A custom graduation announcement is a formal way to inform recipients of the
accomplishment of completing high school but does not include an invitation to the
graduation ceremony itself. Traditionally, a graduation announcement is mailed to
individuals who are on your holiday card list and whom the graduate would recognize in
person. Every graduation announcement is made of the highest-quality foil and paper
with a custom design specific to your campus featuring your school’s colors and official
logos. Inside each announcement is the custom text with details specific to your
school and class, including information on the graduation ceremony itself. Keep in
mind that custom graduation announcements are not intended to be invitations to the
ceremony, as many schools require tickets for admission.
Who should I send announcements to?
Anyone you want to share your good news with! Family, friends, parents’ co-workers.
This is a big deal!
Why are there 2 envelopes with each announcement?
With traditional announcements, the proper etiquette is to have an inner and outer
envelope. The inner (smaller) envelope should have the announcement stuffed inside
and the recipient's informal name written on the outside. For example: Aunt Susie and
Uncle Bob. The outer (larger) envelope should be addressed with the formal name (i.e.
Mr. & Mrs. Smith) and stamped. The inner envelope then gets stuffed inside the outer
envelope, and the outer envelope is sealed and mailed.
Do my announcements have my name on them?
Yes. Our custom graduation announcements include the student’s name within the body
of the text. When ordering, IT IS VERY IMPORTANT TO TYPE YOUR NAME CLEARLY
using upper and lower case letters, and please double-check your spelling.
What does my announcement look like and say? Do I get to choose fonts or colors?
Your announcement design is chosen by your school, and all text is provided by your
school. The fonts and colors used will always match the announcement, and special
requests cannot be accommodated.
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Rings
Why should I order my class ring at school?
Ordering with your class directly from Moon Grad Services saves you time, money, and
design effort. In addition, you will receive a lifetime warranty on the craftsmanship of the
ring free of charge. Our office and staff are local and always available to assist you
through the ordering process.
How much money is required to begin making my ring?
All you need is a $150.00 deposit to place your order for your Silver Valerium, Gold
Valerium, Premium Silver, Obsidian, and Dual Metal rings. We also offer 10K and 14K
gold, which is available in white or yellow. The deposit on a gold ring is dependent on the
current market cost of the ring and will be determined at the time of order.
How do I make payments on my ring?
We understand the financial constraints and are familiar with the many costs of senior
year. We offer interest-free payment plans with a minimum deposit starting the order
and all balances being due by March 15th. Please keep in mind that all products need to
be paid in full before delivery.
What if my graduation year changes or I change schools before graduation?
The Moon Grad Services warranty will change the graduation year or school name on the
ring to reflect the correct graduation year and school name one time free of charge.
What if I cannot be sized in person?
Moon Grad Services class rings are available in full and half sizes. You can take your
student to a local jewelry store and have them sized before placing your order.
What is Silver Valerium?
Silver Valerium is a strong and durable metal with a perfect shine. It is a white semi-
precious metal consisting of silver and other fine jeweler’s alloys. It will not tarnish or
change color.
What if my finger grows?
Resizing your class ring is included in the warranty for two sizes smaller or larger than
the original ring size ordered. If resizing does not fall within specified parameters,
additional charges may apply. NOTE: the resizing of obsidian and dual obsidian metal is
not included due to the makeup of these rings.
Where can I design and order my Class Ring online?
Go to www.moongradservices.com to design and order your Class Ring anytime!
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Refunds and Exchanges
Deposits and payments are non-refundable. No refunds or cancellations on
personalized or dated items. No refunds after the scheduled delivery date on campus. No
products will be held for delivery after graduation day (they will be returned to our
factory). No changes to or downsizing of packages or orders are allowed after 72 hours of
placing orders. Refunds will only be granted in cases of non-graduation and/or
changing schools if we do not service the school you have moved to. Refund requests
must be submitted by mail and must include signed documentation from the school
stating one of the above two reasons. All refunds are subject to approval by the
company, and a request does not guarantee a refund will be made. All refund requests
are processed after June 15th.
Written refund requests must include the following:
1. Copy of the student's original order receipt.
2. Written confirmation from the school (on school letterhead) that the student did not
graduate.
3. Written request for a refund from the student that includes the student's name, school name,
address, city, state, zip code, and phone number.
Checks will be made payable to the student at the address provided unless otherwise
indicated. All refund requests must be received in our office prior to June 30 of the
graduation year. No refunds will be issued after that date. All items subject to a
refund must be in our office in 100% new condition and in the original packaging prior to
graduation to be eligible. Refunds will be issued when items have been returned to our
Newbury Park office. A $10 restocking fee will be applied to all cancelled cap & gown
orders. School-provided item refunds will be determined by the school, and Moon Grad
Services is not responsible for refunds on these items. Exchanges will only be allowed
for damaged items or ill-fitting cap & gowns, provided supplies are still available.
Undelivered merchandise will be held until graduation day and MUST be picked up from
your school or our office during that time frame. Unclaimed merchandise, including caps
and gowns, will not be eligible for a refund. Moon Grad Services assumes no responsibility
for orders shipped to an incomplete or incorrect shipping address provided by the
customer. Any additional shipping charges for such orders will be the responsibility of
the customer and will be charged to the credit card used on the order. If an order is
refused, shipping and handling charges are not refundable. Orders and pricing are
subject to audit when received by our office and will be adjusted accordingly. We do all
that we can to notify a customer in this instance but cannot guarantee it. No checks will
be accepted after March 15th of the graduation year. All checks require a two-week
clearing period before products are delivered. Returned checks will be subject to a $35
fee each time they are returned. Rings ordered through Moon Grad Services must be paid
in full before cap and gowns will be released for graduation.
Please send written inquiries to:
Moon Grad Services, Inc.
1560 Newbury Rd. Suite 1 #315
Newbury Park, CA 91320
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