Refund Policy - Deposits are non-refundable.

No refunds or cancellations on personalized or dated items. No refunds after scheduled delivery date on campus. No products will be held for delivery after graduation day. (They will be returned to our factory.) No changes to or downsizing of packages or orders is allowed after 72 hours of placing orders.

Refunds will only be granted according to the Refund policy on your package flier. Refund requests must be submitted in writing by mail, email or with our representative BEFORE the graduation date. All refunds are subject to approval by the company and a request does not guarantee a refund will be made.

All refund requests require 4 to 6 weeks for processing.

Written refund requests must include the following:
1. Copy of student's original order receipt.
2. Written confirmation from the school (on school letterhead) that student did not graduate.
3. Written request for refund from student that includes student's name, school name, address, city, state, zip code and phone number. Check will be made payable to student at the address provided unless otherwise indicated.